Elite Havens Concierge

Concierge Experience

A stay at an elite haven gives you access to our Elite Concierge Services, which can add that extra spark to your vacation. Lay back on a sun lounger and relax, leaving your itinerary planning to us, rest assured that you are in capable hands. Ask the Concierge to book you on a full or half-day tour around the island, to visit some of its wonders like Grandfather and Grandmother Rocks and Magic Garden. This can be part of the island safari tour on a 4X4 truck, or one crafted especially for you, basis your preferences. For an exotic experience, you can spend half a day at Samui Elephant Sanctuary, where ethical elephant tourism is preserved and encouraged. No tricks or rides here, your day will be spent witnessing the giant beasts go about their daily tasks, assisting in their meal preparation and feeding them.

Besides its pristine, soft-sand beaches, Koh Samui also has an array of exciting activities to keep the entire family entertained. Thrill seekers will love go-karting at Easy Kart, which has a variety of karts and tracks to suit all ages and skill levels. For something racier, pop over to Easy Fly, which, as the name suggests, makes skydiving child’s play. The only wind tunnel in Thailand, it offers skydiving experiences, minus the risks, to adults and children (weighing more than 20kg). For those who prefer to spend a day on the greens, 18-hole Santiburi Samui Country Club is one of the region’s most picturesque golf courses. The Concierge team can organise tee off times, equipment and transport to this heavenly course, replete with bubbling creeks, natural waterfalls and coconut plantations.

An island adventure is incomplete without water fun and Koh Samui’s clear blue waters make it a favourite with the deep sea diving set. First-time divers can take a PADI course or the Concierge can arrange for a tailor-made aqua expedition for experienced divers. If you want to witness whale sharks at play, or sea turtles and dolphins swim around a colourful array of curious fish and stunning coral, you can also try snorkelling, which is a great family activity. Prefer to stay dry? How about cruising the waters on a sailboat or even a luxury yacht? Sip on a beverage and click a few envy-worthy photographs, for others to ooh-aah over when you return home.

The Elite Concierge will be happy to offer restaurant recommendations and even make reservations for you, so you can sample Samui’s delicious fare and experience the island’s nightlife. But with an array of in-villa experiences to choose from, you may prefer to just kick back and spend time in your luxurious villa. Get a spa treatment besides the pool, a henna tattoo or a private yoga lesson with a qualified instructor. Pre-arrival requests for gourmet hampers can ensure that the villa is stocked with your favourite foods and wine, when you check in. Special occasions can be celebrated with aplomb, complete with cakes, entertainment and even live music, if you so prefer. No ask is too big for the Elite Concierge.

Guest Reviews

  • September 15th, 2019 - October 7th, 2019

    Thank you so much for this once in a lifetime experience. I spent a wonderful time with the family, the kids and the staff. Tik and her team were super friendly, the food was amazing. Happy that I could get to know you.

    Tim M, Germany
  • August 22nd, 2019 - September 1st, 2019

    What an amazing holiday we had in Thailand and Ban Suriya was the highlight. It has been beautiful, peaceful and so many wonderful memories made in this place. Thank you especially to Khun Tik and Chef for catering for our special dietary need. The food was amazing the staff so helpful and friendly. We will never forget our special holiday on Koh Samui.

    Kerrin R, United Kingdom
  • August 9th, 2019 - August 14th, 2019

    This is our tenth year of summer family vacations and Ban Suriya was the excellent setting for this eventful anniversary. The villa is lovely and the staff amazing. Thank you to Tik, by far the best and most hardworking villa manager that we have come across. Thank you also to chef A, our clothes are tighter thanks to the wonderful meals. And to all the other staff, thank you for making our holiday such an enjoyable one. We hope to be back again.

    Joe Lei T, Malaysia
  • August 6th, 2019 - August 9th, 2019

    Words can not describe how beautiful Ban Suriya and its staff is. Our family loved every minute of our stay (Sophia, our daughter said she could stay here for a hundred days). This amazing place makes you relax the moment you step into its doors. Everything has been thought of to ensure a great stay and experience. Our family have stayed in some beautiful places throughout Asia but this is by far the best. Thank you to all the staff, so friendly and kind. Thank you chef A for the most delicious Thai Food, our taste will remember every meal forever. Thank you Tik, you truly make Ban Suriya a wonderful place. You are an amazing person and host. We will definitely be back, hopefully next year.

    Manolis D, Australia
  • May 28th, 2019 - May 31st, 2019

    Thank you for the most wonderful venue for our big day! You guys are the best and we can not thank you enough for everything you have done over the past 3 days. Lots of love, Doug and Bec

    Rebecca S, Thailand
  • April 25th, 2019 - April 30th, 2019

    Dear Tik, Thanks so much for your warmest hospitality. We truly felt at home (a prettier version of home :). It's been an amazing experience having our wedding here. The staff were truly part of our family. Love, Rob and India

    Robert O, Thailand
  • April 12th, 2019 - April 22nd, 2019

    Thank you for taking care and helping us have a great and wonderful vacation in Ban Suriya. We had the perfect ten days. Thank you to the entire villa staff, for sure this was one of our greatest family holidays. We will recommend your lovely villa to our friends back home. Hope to come back.

    Liat K, Israel
  • January 20th, 2019 - January 25th, 2019

    Thank you very much for making our experience at the villa one of the best experiences ever. Your attention to details in impressionable. I cant really say much except everything was perfect and we will definitely be recommending your villa back home in Australia once again.

    Sara O, Thailand
  • October 29th, 2018 - November 2nd, 2018

    It was a great pleasure to meet you here in such a beautiful, special and amazing place (first Thailand experience). We loved the food, we loved the view and we loved the great service you gave us with your kindly way. For the future we wish you all the best and nice guests, because you deserve it.

    Cicely L, Hong Kong
  • October 22nd, 2018 - October 26th, 2018

    Thank you so much for our wonderful stay. The villa is amazing, the view is stunning but mostly you made our stay an amazing one. Big compliment to the chef, we loved the Thai food. Definitely a vacation to remember.

    Frederik W, Malaysia
  • October 15th, 2018 - October 18th, 2018

    Thank you for everything, we love you. Thank you very much for the amazing things you have done for us.

    Mutiara M, Indonesia
  • October 9th, 2018 - October 14th, 2018

    Thank you all for your contribution. You are so nice and kind to everyone here. You guys made our holiday more comfortable and special. The environment of the villa is wonderful and fully equipped. Even the weather is cloudy or raining, we all love here and very enjoyed to stay here with you guys. Thanks for Tik help us to plan our schedule and meals. Thanks for the team to keep the villa neat and tidy. Thanks for the food from the chef. We all love your food! Thanks for the security to protect us at night. We will miss you guys and hope everything goes well.

    Zhou's Family, China
  • October 1st, 2018 - October 9th, 2018

    Thank you for all your contribution to our wonderful family holiday. Julie had a fantastic 60th birthday and the special meal you presented to her was outstanding. We could not have selected a better venue and service.

    Brian F, Thailand
  • August 31st, 2018 - September 3rd, 2018

    We had an absolutely wonderful time, thank you so much for your amazing hospitality and service, we will never forget it! Thank you also for making my 40th birthday celebration so wonderful.

    Jenn H, Finland
  • July 29th, 2018 - August 8th, 2018

    Thank you so much for this lovely stay. Tik, Kai, Chef Pueng and all the team - you made us feel better than at home. Every detail was magic - the food was fantastic, the flowers on the bed every night were fabulous, the kids all asked if we could stay here all the time. Hope to see you all next year.

    Valerie and Jean, France
  • July 23rd, 2018 - July 29th, 2018

    We had a wonderful summer holiday. Thank you Tik and your team.

    Xie J, China
  • July 14th, 2018 - July 19th, 2018

    Such an amazing stay. We had the time of our lives, pool was awesome, food was amazing, thank you Ban Suriya,

    Mikaela L, Malaysia
  • July 9th, 2018 - July 14th, 2018

    None of summers is as good as this one. Thank you Tik and your crew. One more thing - noodles provided in breakfast is AWESOME! Best noodles ever!

    Chen and family, China
  • July 3rd, 2018 - July 8th, 2018

    Wow! What can I say, we had the most amazing stay in Ban Suriya. An incredible villa with even more incredible staff. Thank you for being such amazing and attentive hosts. We had the best time celebrating Mr and Mrs Lemmon's wedding! Also the chef cooked us delicious food every evening. We especially enjoyed the Massaman Curry! Thank you so much.

    Hayley M, Thailand
  • June 28th, 2018 - July 3rd, 2018

    I loved the house - it is very nice. Liked our activities - it was fun. I enjoyed it here a lot. I wish I can come back soon, this has been a lovely holiday! Thanks a lot for this memorable holiday.

    Ekhlas A, Oman
  • May 31st, 2018 - June 3rd, 2018

    Thank you very much to you and your team for your wonderful hospitality! You have been very accommodating and helpful to us and our family and we can't be happier with your service. Ban Suriya is a beautiful location and we wouldn't hesitate recommending this villa to our friends. Take care, hope you manage to find a nice home for the kitties and hope to see you again!

    Darrin and Fiona, Thailand
  • May 26th, 2018 - May 28th, 2018

    Dear Tik, Kai, Max, Nom and Oy, thank you so much for taking such good care of us. We've had the most wonderful couple of days and hope to come back again, Thank you for all the recipes and the chicken satay packs! Our tummies will be eternally grateful. Such an amazing few days, we will miss Ban Suriya and it's people.

    Kirsty M, Australia
  • March 30th, 2018 - April 5th, 2018

    It was so wonderful to come back to this beautiful place again. You Tik and your fabulous team made our holiday for us and our friends really special and unforgettable - especially your marvelous Thai cuisine (yummy yummy). Your warm hospitality and your lovely decorations made our holiday extraordinary, thank you so much!

    Niewodniczanski P, Germany
  • March 24th, 2018 - March 29th, 2018

    Thank you sooo much for making this holiday a fantastic one. Tik, Kai, Mohammed and everyone else that has worked so hard this week to make our stay unforgettable. We loved everything here - from the food, service, property to the friendly security guard that made us feel very safe while sleeping through the night. This place is definitely one of our favorites and you will see us again. Thank you for all the mangoes!

    Arun A, Oman
  • March 12th, 2018 - March 17th, 2018

    Thanks to Tik and the amazing team. The most magnificent location on the planet crowned the most magnificent wedding! Five days of bliss made splendidly effortless by a great team. Thanks for your warm hospitality, excellent cooking - Pueng was Fantastic! Can't wait to come back.

    Heather L, Philippines
  • March 1st, 2018 - March 8th, 2018

    Can't believe how time just flies in Ban Suriya. The Villa is amazing but what makes it more special is the crew! They are warm and inviting and they treat us like family. They absolutely adore our twins and in return, all of us had a fantastic time. Their attentiveness to all of our requests is incredible. Two thumbs up for the delicious food! We will definitely miss this villa and the most kind and gracious crew, We don't want to go back home. All the best Ban Suriya, keep being special!

    Jon P, Singapore
  • February 13th, 2018 - February 18th, 2018

    We love your place. A wonderful home and facilities. Yours staff are very professional and very nice. Please thanks them for us. And we hope to come back soon. Thank you for your kindness. Please don't forget my recipe of the spaghetti!!

    Ons Sidi A, Philippines
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